Traveller from High Peak stayed in October,2009

Guest Comment:
The hotel was comfortable, clean and quiet, especially given its excellent central location. However, the staff were extremely confused, and although they tried to be helpful, they caused quite a few problems. We had two room bookings for two different parties in the same family, and the staff were continuously confused about this. On arrival of the second party, we were firstly told we had no booking then given the wrong kind of room. The other party later had their room key cancelled as the reception staff thought they'd moved into our room. Chaos ruled. We also got charged random amounts for the same drinks in the bar, and although we corrected that, the wrong amount was also charged on the final bill. The restaurant was okay, but not as good as the web-description implied, and the menu was far more restricted than we expected, so it's worth checking the menu in advance.

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